termsandconditions

  • T's & C's:

    Please read the terms and conditions below carefully. If you still can't find the answers you need then please email storesupport@umusic.com with your order number or email address used for sign up.

    Transactions must be placed by 4:00pm BST on Tuesday 4th June 2019 to be eligible for a passcode to access pre-sale tickets for select tour dates. *No Purchase Necessary.

    Codes will be emailed from 6:00pm BST on Tuesday 4th June. Please check your junk and clutter inboxes. It may take up to 2 hours for you to receive your passcode email.

    The pre-sale will start at 09:00am BST on Wednesday 5th June 2019.

    The passcode will give you access to pre-sale tickets on-sale where you'll get the chance to buy up to four (4) tickets to a show of your choice. Each customer can claim a maximum of one offer. Multiple sign up's and orders will receive only one passcode. We reserve the right to disqualify email addresses suspected of trying to obtain multiple codes for resale use.

    Only a limited number of tickets are available. There is no guarantee that you’ll be able to buy tickets to a show by using your passcode.

    Passcodes have no cash value and are non-transferable, case-sensitive, and good for one-time use only.

    Only orders completed via the official UK store are eligible for this offer. Albums purchased via other retailers including iTunes will not receive a passcode.

    Tickets cannot be resold or transferred under any circumstances. If the event organisers reasonably believe this to be the case the barcode on the ticket will be voided, prohibiting entry to the concert.

    You will be responsible for providing your own transport and accommodation.

    Passcodes will be generated by Ticket Master.

    If you have any issues with using or receiving your code please email storesupport@umusic.com quoting your order number or the email address used for purchase/sign up and they will issue you a new one.

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